As Medivanta supplies medical consumables and specialised B2B products, returns are assessed on a case-by-case basis.

We may accept returns in the following situations:

• The items received are incorrect
• The products arrive damaged
• The goods do not match the agreed specification

Products must be unused, in original packaging, and reported within 7 days of delivery. Due to hygiene and regulatory requirements, certain medical products cannot be returned unless faulty.

Refunds or replacements will be confirmed once goods have been inspected and verified.

To discuss a return, please contact us at info@medivanta.co.uk with your order details and photographs where applicable.